Refund policy
We do not accept returns or refunds for products that are ordered correctly and received in good condition. All sales are considered final.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a product that is defective, damaged, or different from the product you ordered, please contact us as soon as possible at support@magmapet.com and provide details and, if applicable, photos of the issue.
If the product is confirmed to be defective, damaged, or incorrectly delivered, we will provide a full refund of the purchase amount using the original payment method.
Non-Refundable Orders
Refunds are not available for:
- Change of mind or personal preference.
- Incorrectly ordered products.
- Products that have been opened, used, or damaged after delivery.
- Products that are received in good and usable condition.
- Sale or promotional items, unless the item is defective, damaged, or incorrectly delivered.
- Gift cards.
Exchanges
We do not offer exchanges for products that are received in good condition. If you receive a defective, damaged, or incorrect item, please contact us so we can review the issue and provide an appropriate resolution, including a full refund where applicable.
Refunds
If your product is confirmed to be defective, damaged, or incorrectly delivered, we will process a full refund to your original payment method.
Once the refund has been approved and processed, it may take additional time for your bank or payment provider to reflect the amount in your account.
For any questions regarding our Return & Refund Policy, please contact us at support@magmapet.com